Here to help

Gotchu support.

Questions about your family calendar, pickups or account?

Gotchu is operated by Barter Agencies. Your contact is Drew Barter. Include your phone type, app version if you know it, and what happened. Please don’t send passwords, payment details or private family screenshots unless needed to explain the issue.

Forgot your password?

On the sign-in screen, enter your email and tap Forgot password? Check your email and junk folder for the reset link.

Invite your family

For a trusted adult aged 18 or older, open Your family and share the family invite code privately. For a child or teenager: open Your family, tap their existing profile, then Connect phone. On their phone choose Under 18 — connect my phone and scan the QR or enter its code. The QR is single-use and expires after ten minutes. No child email or password is needed. If the option is missing, install Gotchu 1.0.1 or later. You can disconnect a lost phone and reconnect a replacement without deleting the child’s plans.

Change your AI choice

Use AI settings in the app. Voice and Type it need permission to use AI. You can use Add event without AI.

Subscriptions

Read how trials, renewals and cancellation work.

Delete your account

Delete in the app or request deletion by email.